Refund and Return Policy

Your Satisfaction Is Our Promise – Hassle-Free Returns & Fast Refunds

At Amber Hearth, we stand behind every single t-shirt we sell. Our mission is to provide you with premium quality apparel at unbeatable prices ($4–$8), and we want you to love everything you order. However, we also understand that sometimes a product simply isn’t right for you – maybe the size doesn’t fit, the color looks different on your screen, or you changed your mind.

That’s why we’ve created a fair, transparent, and customer-friendly Return and Refund Policy. No hidden restocking fees. No confusing fine print. No endless hoops to jump through. Just a straightforward process designed to make things right as quickly as possible.

Our Promise to You {#our-promise}

Before we dive into the details, let us make one thing crystal clear: Amber Hearth wants you to be happy. We are not in the business of trapping customers with fine-print restrictions or denying legitimate returns. If you have a valid reason to return your purchase – or even if you simply changed your mind – we will work with you to find a fair resolution.

That said, we do need some basic rules to prevent abuse and keep our prices low (remember, our t-shirts cost just $4–$8!). The policy below balances your rights as a consumer with our need to run a sustainable business.

If you ever feel that we have treated you unfairly, please contact us immediately at marga.trading.amz@gmail.com or +84814592700. We will personally review your case and do whatever is necessary to earn back your trust.

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Quick Reference – Returns at a Glance {#quick-reference}

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Eligibility for Returns – What Can Be Returned? {#eligibility}

To qualify for a return, your item must meet all of the following conditions:

Condition 1: Time Frame

You must initiate the return within the applicable time limit (see Time Limits section below). Returns requested after the deadline will be denied.

Condition 2: Unworn & Unwashed Condition

The t-shirt must be in original, unworn, unwashed, and undamaged condition (unless the damage/defect is our fault). We cannot accept returns for items that:

• Have visible signs of wear (deodorant stains, pet hair, perfume/cologne smells)

• Have been washed or dried (even once)

• Have been altered (hemmed, cut, dyed, printed over)

• Have tags removed (if the shirt came with tags – some of our products do not have hang tags)

Why? For hygiene reasons and to protect future customers, we cannot resell items that have been worn or washed. Exceptions are made only for manufacturing defects discovered after washing (e.g., print peels off in first wash – that’s a defect, and we will cover it).

Condition 3: Original Packaging (Recommended but Not Required)

We prefer that you return the item in its original packaging (polybag or mailer) to protect it during transit. However, if you no longer have the original packaging, any clean, sturdy envelope or box is acceptable.

Condition 4: Proof of Purchase

You must provide your order number (from your confirmation email) or the email address used to place the order. Without proof of purchase, we cannot process your return.

Condition 5: Not on the Non-Returnable List

See the next section for items that cannot be returned under any circumstances.

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Non-Returnable Items – Please Read Carefully {#non-returnable}

The following items cannot be returned or exchanged (exceptions only for manufacturing defects):

If you attempt to return a non-returnable item, we will:

• Refuse delivery if sent back

• Or dispose of the item and notify you via email

• No refund will be issued

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Time Limits – How Long Do You Have? {#time-limits}

Amber Hearth offers generous return windows that exceed legal minimums in most jurisdictions. However, we must enforce deadlines to manage inventory and process refunds efficiently.

Standard Returns (Wrong size, changed mind, didn’t like it)

30 days from the date of delivery – You must initiate the return within 30 days of receiving your order.

Example: Your package arrives on June 1st. You have until July 1st to email us and request a return.

Defective or Damaged Items (Our fault)

60 days from the date of delivery – We give you extra time because defects may not be obvious immediately (e.g., a print that cracks after the first wash).

Shipping Damage (Visible external damage)

14 days from the date of delivery – If your package arrives crushed, torn, or wet, please take photos immediately and contact us within 14 days. Carriers require prompt reporting.

What If You Miss the Deadline?

We understand that life happens – vacations, illnesses, family emergencies. Email us anyway at marga.trading.amz@gmail.com and explain your situation. While we cannot guarantee an exception, we will review each case with compassion. Customers who have ordered from us before and have a good history are more likely to receive deadline extensions.

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How to Initiate a Return – Step-by-Step Guide {#initiate-return}

Returning an item to Amber Hearth is simple. Follow these steps:

Step 1: Contact Us Before Sending Anything Back

Do not mail your return without contacting us first. Returns sent without prior authorization will be refused or discarded.

Email marga.trading.amz@gmail.com with the following information:

• Subject line: “Return Request – Order #[Your Order Number]”

• Body:

  • Your full name

  • Order number

  • Which item(s) you want to return (name, size, color)

  • Reason for return (e.g., “too small,” “changed mind,” “defective print”)

  • Preferred resolution (refund, store credit, or exchange)

Step 2: Receive Return Authorization & Instructions

Within 1–2 business days (often within hours), we will reply with:

• A Return Merchandise Authorization (RMA) number – write this on the outside of your package

• The correct return shipping address (depends on your location)

• Any special instructions (e.g., “no need to return defective items – just send photos”)

Step 3: Pack Your Item Securely

• Fold the t-shirt neatly

• Place it in a polybag or clean box

• Include a note with your order number and RMA number inside the package

• Write the RMA number clearly on the outside of the package

Step 4: Ship the Package

• Use the shipping carrier of your choice (USPS, UPS, FedEx, etc.)

• Keep your shipping receipt and tracking number – you are responsible for lost returns unless we provided a prepaid label

• If we are paying for return shipping (due to our error), we will email you a prepaid shipping label. Attach it to your package and drop it off at any carrier location.

Step 5: Wait for Processing

Once we receive your return, please allow 3–7 business days to inspect the item and process your refund or exchange. We will email you when the refund is issued.

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Return Shipping – Who Pays? {#return-shipping}

This is one of the most common questions, so let’s be very clear:

When YOU Pay Return Shipping:

• You ordered the wrong size (our size guide is available, but mistakes happen)

• You changed your mind

• You don’t like the color or design

• You found a better price elsewhere (we doubt it, but okay)

Cost: Typically $3–$6 for USPS First Class Package (under 1 lb). You are responsible for arranging and paying for shipping.

When WE Pay Return Shipping (Prepaid Label Provided):

• We sent you the wrong item

• The item has a manufacturing defect (print peeling, hole, loose threads)

• The item was damaged during shipping (must report within 14 days)

• The item is significantly different from what was pictured on our website

Process: We will email you a prepaid shipping label. Simply print it, attach it, and drop off the package. No cost to you.

International Return Shipping

For international returns (outside USA):

• If our fault: We will cover return shipping up to $15 USD. If actual cost exceeds $15, please contact us to discuss options.

• If your fault: You pay full return shipping cost.

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Refund Options – Replacements, Store Credit, or Money Back {#refund-options}

When you return an eligible item, you may choose one of the following:

Option 1: Full Refund to Original Payment Method

• You get back exactly what you paid (product price + taxes, but NOT original shipping fees unless the return is our fault)

• Refund goes to the same credit card, debit card, Apple Pay, or Google Pay account you used

• Processing time: 2–7 business days after we receive your return

Option 2: Store Credit (Gift Card)

• You receive a digital gift card code via email for the full refund amount (including original shipping if you paid any)

• Store credit never expires and can be used on any future purchase

• Bonus: We add 5% extra to store credit returns (e.g., return a $10 item, get $10.50 store credit). This is our way of thanking you for staying with Amber Hearth.

• Processing time: Within 24 hours of receiving your return

Option 3: Exchange for Different Size/Design

• We ship you a replacement item (subject to availability)

• You pay return shipping for the original item (unless our fault)

• We pay shipping for the replacement item

• Processing time: 3–5 business days for exchange to ship

Which Option Should You Choose?

• Choose refund if you no longer want anything from Amber Hearth (we’ll be sad to see you go, but we respect your decision).

• Choose store credit if you plan to shop with us again (and get the 5% bonus).

• Choose exchange if you love the design but need a different size or color.

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Refund Processing Time – When Will You Get Your Money? {#refund-timing}

We know that waiting for a refund is stressful. Here are our guaranteed timelines:

Total typical time: 7–14 days from when you mail the return.

Why Does It Take So Long for Credit Cards?

Once Stripe sends the refund to your bank, the bank controls the timing. Some banks post refunds in 2 days; others take up to 7 days. Debit cards often take longer (5–10 days) because banks are cautious about fraud.

What About Store Credit?

Store credit is issued instantly upon approval – you’ll receive an email with a gift card code within 24 hours of us receiving your return.

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Partial Refunds & Deductions {#partial-refunds}

We reserve the right to issue partial refunds in the following circumstances:

We will always notify you via email before applying any deduction, giving you the option to withdraw your return request.

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Exchanges – Getting a Different Size or Design {#exchanges}

Exchanging an item is often faster than returning for a refund and placing a new order. Here’s how it works:

Standard Exchange Process

1. Request an exchange via email to marga.trading.amz@gmail.com.

2. We will authorize the return and provide instructions.

3. You ship the original item back (you pay return shipping unless our fault).

4. Once we receive the original item, we ship the replacement within 2 business days.

5. We pay shipping for the replacement.

Total time: Approximately 10–14 days door-to-door.

Advanced Exchange (Faster, But Limited)

For loyal customers with a good order history, we sometimes offer advanced exchange:

1. You request an exchange.

2. We ship the replacement immediately (without waiting for your return).

3. You return the original item within 14 days.

4. If you fail to return the original item, we charge your card for the replacement.

Availability: Contact us to see if you qualify.

What If the Size or Design You Want Is Out of Stock?

We will offer:

• A refund (full)

• Store credit (with 5% bonus)

• Or a rain check – we notify you when back in stock and honor the original price

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Damaged, Defective, or Wrong Items – We’ll Make It Right {#damaged-items}

This is where Amber Hearth truly shines. If the mistake is ours, we will bend over backward to fix it.

Immediate Steps to Take

1. Do not throw away the item – we may need photos or the physical product.

2. Email us within 14 days (60 days for defects) at marga.trading.amz@gmail.com with:

   • Your order number

   • Clear photos showing the damage, defect, or wrong item

   • Brief description of the issue

Our Resolution (Choose One)

When Do You Need to Return a Defective Item?

Rarely. Only if the defect is such that we need to inspect it for quality control (e.g., a systematic printing error affecting hundreds of shirts). If we request a return, we will provide a prepaid shipping label.

What Is Considered a “Defect”?

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International Returns – Important Information {#international-returns}

Returning from outside the United States is possible but requires extra steps.

Customs & Duties

• If return is our fault: We will cover return shipping up to $15. You are responsible for any customs fees or import duties on the return shipment. Mark the package as “Returned Merchandise” to avoid additional charges.

• If return is your fault: You pay all shipping, customs, and duties. We strongly recommend against international returns for change-of-mind – the cost often exceeds the value of the t-shirt ($4–$8). Instead, consider keeping the shirt or giving it to a friend.

How to Send an International Return

1. Contact us for authorization.

2. Use a trackable shipping method (USPS International, FedEx, DHL, or your local postal service with tracking).

3. Clearly mark “RETURNED GOODS – NO COMMERCIAL VALUE” on customs forms.

4. Email us the tracking number.

Refund Timeline for International Returns

Allow 15–25 business days from the date you ship for us to receive, inspect, and process your return. Air mail is faster; surface/sea mail is slower.

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Order Cancellations – Before and After Shipping {#cancellations}

Changed your mind before we ship? No problem.

Cancellation Window

• Within 1 hour of placing order: 100% guaranteed cancellation – full refund.

• 1–6 hours after order: Possible, but not guaranteed – our fulfillment team works fast. Email immediately.

• After 6 hours: Likely already packed or shipped. If shipped, follow standard return process.

How to Cancel

Email marga.trading.amz@gmail.com with “CANCEL ORDER #[Number]” in the subject line. Include your order number and reason (optional).

Refund for Canceled Orders

Refunds for canceled orders are processed within 24 hours and take 2–5 business days to appear on your statement.

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Return Fraud & Abuse – Our Zero-Tolerance Policy {#fraud-abuse}

Amber Hearth wants to be generous with returns, but we cannot tolerate abuse. The following actions will result in permanent banning and potential legal action:

• Wardrobing: Buying items, wearing them once (leaving deodorant/sweat), then returning them.

• False defect claims: Claiming a defect on a perfectly fine item to get free return shipping.

• Returning different items: Sending back a different brand’s damaged shirt.

• Excessive returns: More than 50% of orders returned within a 6-month period (we will flag your account).

• Chargeback abuse: Filing a credit card dispute after receiving a refund or without contacting us first.

If we detect abuse:

• We will deny future returns

• We may close your account permanently

• We will report fraud to Stripe and your card issuer

We are fair and compassionate – but we are not naive. Play by the rules, and we’ll treat you like family.

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Frequently Asked Questions (FAQ) {#return-faq}

Q1: Can I return a t-shirt that I’ve already worn?

Only if the defect was not visible until after wearing (e.g., print cracks in first wash). For change-of-mind returns, no – we cannot accept worn items for hygiene reasons.

Q2: Do I need the original packaging?

No, but please pack securely. We are not responsible for damage during return shipping caused by poor packaging.

Q3: How long do I have to request a return?

30 days for standard returns, 60 days for defects, 14 days for shipping damage.

Q4: Will I be refunded for original shipping?

Only if the return is our fault (wrong item, defect, damage). For change-of-mind or wrong size, original shipping is non-refundable.

Q5: Can I return a gift?

Yes. The gift recipient can return the item for store credit issued to the original purchaser’s email. Or the original purchaser can request a refund to their card.

Q6: What if my return is lost in the mail?

You are responsible for return shipping unless we provided a prepaid label. Keep your tracking number and receipt. If the carrier loses the package, you must file a claim with them. We cannot issue refunds for returns we never receive.

Q7: Do you offer price adjustments if an item goes on sale after I buy?

No. Prices change dynamically. However, you can return the original item (within 30 days) and rebuy at the lower price – but you pay return shipping.

Q8: Can I return items bought during a promotion (e.g., BOGO)?

Yes, but the refund amount will be prorated. For “buy 5 get 1 free,” returning 3 items may void the free item discount.

Q9: How do I return something from a multi-order shipment?

Treat each order separately. Include the correct RMA number for each order.

Q10: What if I receive someone else’s order?

Email us immediately. We will arrange for the correct order to be sent and provide a prepaid label to return the wrong items (or tell you to keep them).

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Contact Us for Return Assistance {#return-contact}

If you have any questions not answered here, or if you need help initiating a return, please reach out.

Email: marga.trading.amz@gmail.com (fastest – include “RETURN” in subject line)

Phone: +84814592700 (Monday–Friday, 9 AM–6 PM Mountain Time)

Mail (for written correspondence only – do not send returns without authorization):
Amber Hearth
Attn: Returns Department
7533 S Center View Ct Ste R
West Jordan, UT, 84084
United States

When contacting us, please have ready:

• Your order number

• The email address used to place the order

• Photos (if relevant)

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Final Word – We Value Your Business

Return policies are often written to protect the seller at the expense of the buyer. At Amber Hearth, we’ve flipped that script. Our policy is designed to be fair, fast, and friendly because we know that treating customers right is the only path to long-term success.

Yes, we sell t-shirts for just $4–$8. Yes, we could be strict and deny every return to save pennies. But that’s not who we are. We believe in building relationships, not just processing transactions.

So if something isn’t right, talk to us. Email marga.trading.amz@gmail.com or call +84814592700. We promise to listen, to care, and to make things right.

Thank you for choosing Amber Hearth.