Asked Questions (FAQ)

Everything You Need to Know About Shopping at Amber Hearth

Welcome to the Amber Hearth FAQ page. We’ve gathered the most common questions our customers ask – and provided clear, detailed answers to help you shop with confidence. Whether you’re curious about our t‑shirt quality, shipping times, returns, payments, or anything else, you’ll likely find the answer below.

If you don’t see your question answered here, please don’t hesitate to reach out. Our customer support team is ready to help you every step of the way.

Contact us:
📧 marga.trading.amz@gmail.com (fastest response)
📞 +84814592700 (Mon–Fri, 9 AM–6 PM Mountain Time)

1. Products & Quality {#products-quality}

Q1: What makes Amber Hearth t‑shirts different from other budget brands?

A: Most budget t‑shirts (under $10) use thin, rough fabric and cheap heat‑transfer prints that crack after a few washes. Amber Hearth is different. We use premium ring‑spun cotton or cotton‑poly blends with a fabric weight of 5.3 oz/yd² – that’s heavier and more durable than typical low‑cost shirts. Our direct‑to‑garment (DTG) printing injects ink deep into the fibers, so designs stay vibrant and won’t peel or crack even after 50+ washes. We achieve our $4–$8 price by eliminating middlemen, operating 100% online, and buying in bulk – not by cutting corners on quality.

Q2: What materials are your t‑shirts made of?

A: Most of our t‑shirts are 100% ring‑spun cotton for a soft, breathable feel. We also offer cotton‑polyester blends (typically 60% cotton / 40% polyester) for customers who prefer extra durability and wrinkle resistance. Some specialty designs use tri‑blends (cotton, polyester, rayon) for an ultra‑soft, vintage feel. The exact material composition is listed on each product page. All fabrics are pre‑shrunk to minimize shrinkage after washing.

Q3: Are your prints durable? Will they fade or crack?

A: Yes, our prints are built to last. We use professional direct‑to‑garment (DTG) printers – the same technology used by premium brands. DTG prints become part of the fabric rather than sitting on top like cheap iron‑on transfers. With proper care (wash inside‑out in cold water, tumble dry low or hang dry), our prints easily survive 50+ washes without noticeable fading or cracking. We’re so confident that we offer a 60‑day defect warranty – if your print peels, cracks, or fades abnormally within 60 days of delivery, we’ll replace it for free.

Q4: Do you offer plus sizes or extended sizing?

A: Yes! Most of our designs are available in sizes XS through 5XL. We believe great style should be accessible to everyone, regardless of body type. Please check each product page for available sizes, as some specialty cuts (women’s fitted, longline, etc.) may have different size ranges. Our size chart (available on every product page) includes measurements for chest width, body length, and sleeve length to help you find your perfect fit.

Q5: Where are your t‑shirts manufactured?

A: Our blank t‑shirts are sourced from ethical manufacturers in Bangladesh, Vietnam, and Honduras – countries known for high‑quality textile production. We partner only with factories that comply with international labor standards (fair wages, safe working conditions, no child labor). The printing and fulfillment happen in‑house at our West Jordan, Utah facility. By controlling both sourcing and production, we ensure quality at every step.

Q6: Can I request a custom design not listed on your website?

A: We love custom requests! While our core business is our own designs, we do offer custom printing for bulk orders (minimum 24 pieces). You provide the artwork (high‑resolution PNG or vector file), and we’ll print it on our premium t‑shirts. Pricing starts at $8–$12 per shirt depending on quantity and complexity. For individual custom shirts (one‑off), we recommend checking back – we’re developing a print‑on‑demand customizer that should launch later this year. Email marga.trading.amz@gmail.com with “Custom Order Inquiry” in the subject line for details.

Q7: Do your t‑shirts shrink after washing?

A: Minimal shrinkage. All our t‑shirts are pre‑shrunk during manufacturing. You may experience 1–3% shrinkage (less than half an inch in length/width) after the first wash, especially if you use hot water or high heat drying. To avoid shrinkage, wash in cold water and tumble dry on low or hang dry. Compared to cheaper shirts that can shrink a full size (5–10%), our pre‑shrunk fabric is extremely stable.

Q8: I have sensitive skin. Are your shirts hypoallergenic?

A: Our 100% cotton shirts are naturally breathable and unlikely to irritate sensitive skin. We do not use harsh chemical treatments or optical brighteners. However, we recommend washing any new t‑shirt before wearing to remove residual manufacturing dust or starch. If you have severe allergies, please note that our facility also handles polyester blends, though cross‑contamination is minimal. For medical‑grade hypoallergenic garments, we recommend consulting a dermatologist.

2. Sizing & Fit {#sizing-fit}

Q9: How do I choose the right size?

A: We provide a detailed size chart on every product page. For best results:

  1. Take a well‑fitting t‑shirt you already own.

  2. Lay it flat on a table.

  3. Measure chest width (1 inch below armpit, seam to seam) and body length (top of shoulder to bottom hem).

  4. Compare to our size chart.

General guidelines (unisex fit):

  • XS: Chest 32–34″ | Length 27″

  • S: Chest 36–38″ | Length 28″

  • M: Chest 40–42″ | Length 29″

  • L: Chest 44–46″ | Length 30″

  • XL: Chest 48–50″ | Length 31″

  • 2XL: Chest 52–54″ | Length 32″

  • 3XL: Chest 56–58″ | Length 33″

  • 4XL: Chest 60–62″ | Length 34″

  • 5XL: Chest 64–66″ | Length 35″

If you’re between sizes, we recommend sizing up for a relaxed fit or down for a fitted look.

Q10: Are your shirts men’s, women’s, or unisex?

A: Most of our shirts are unisex – a classic, straight cut that fits most body types comfortably. We also offer a growing selection of women’s fitted cuts (slightly tapered waist, shorter sleeves) and men’s athletic cuts. The product page will specify the fit type. Unisex shirts fit true to size for men; women often prefer to order one size down for a fitted look or their usual size for an oversized/relaxed look.

Q11: What if I order the wrong size?

A: No worries – it happens! You can return the shirt within 30 days of delivery for an exchange or store credit. You will be responsible for return shipping costs (typically $3–$6 within the USA). Once we receive the returned shirt, we’ll ship your new size at no additional shipping cost. See our Return Policy for full details. To avoid this, please check the size chart before ordering.

Q12: Do you offer tall or petite sizes?

A: Not at this time. Our standard unisex sizes fit most heights from 5’4″ to 6’2″ reasonably well. For customers over 6’3″, we recommend sizing up to 2XL or 3XL for extra length. We are exploring tall sizes and hope to add them in 2025. Sign up for our newsletter to be notified when they launch.

3. Pricing & Value {#pricing-value}

Q13: How can you sell t‑shirts for only $4–$8?

A: Great question! We achieve our low prices through:

  • No retail stores – We sell 100% online, saving rent, utilities, and in‑store staff.

  • No middlemen – We buy blank shirts directly from manufacturers and print them ourselves.

  • Bulk purchasing – We order hundreds of thousands of shirts, getting steep volume discounts.

  • Lean team – Every employee wears multiple hats; we don’t waste money on unnecessary overhead.

  • Low marketing spend – We rely on word‑of‑mouth and repeat customers rather than expensive celebrity endorsements or TV ads.

We pass every dollar we save directly to you. Our profit margin is intentionally thin – we prioritize volume and customer loyalty over short‑term profit.

Q14: Are there any hidden fees?

A: None. The price you see on the product page is the price you pay for the shirt. At checkout, we add shipping (calculated by weight/destination) and applicable taxes (sales tax for Utah residents; other states or countries as required by law). No surprise restocking fees, no handling fees, no “convenience” charges. What you see is what you get.

Q15: Do you offer discounts for bulk orders?

A: Yes! We love outfitting teams, families, and events. Bulk discounts start at:

  • 10–24 shirts: 10% off

  • 25–49 shirts: 15% off

  • 50–99 shirts: 20% off

  • 100+ shirts: Contact us for custom pricing

These discounts apply automatically at checkout when you add multiple quantities of any design (mix‑and‑match allowed). For orders over 500 pieces, please email marga.trading.amz@gmail.com for a dedicated quote.

Q16: Is there a loyalty program or rewards system?

A: Yes! Every time you create an account and make a purchase, you earn loyalty points:

  • 1 point per $1 spent

  • 50 points = $5 off your next order

  • Double points on your birthday month

  • 100 bonus points for signing up

Points never expire as long as you make at least one purchase per year. You can view your points balance in your Account dashboard.

Q17: Do you price match competitors?

A: We already offer the lowest prices in the industry ($4–$8 for premium quality). If you find an identical product (same design, same fabric quality, same print method) from a legitimate competitor at a lower price, email us the link. We’ll review and may issue a store credit for the difference. However, we cannot match prices from liquidators, clearance outlets, or suspiciously cheap sites (e.g., $2 shirts from unknown sellers – those are almost always low‑quality heat transfers).

4. Placing an Order {#placing-order}

Q18: Do I need to create an account to buy?

A: No. You can check out as a guest using just your email address, shipping info, and payment method. However, we strongly recommend creating a free account to:

  • Save your shipping and billing details for faster future checkouts

  • Track orders and view history

  • Earn loyalty points

  • Manage returns and exchanges online

  • Get early access to sales

Creating an account takes less than 60 seconds and requires only an email address and password.

Q19: Can I modify or cancel my order after placing it?

A: Maybe, but time is critical. Our fulfillment team starts processing orders within 1–2 hours of receipt (often faster).

  • Within 1 hour: High chance we can modify/cancel. Email marga.trading.amz@gmail.com immediately with “URGENT – CANCEL ORDER #[number]” in the subject line.

  • 1–6 hours: Possible but not guaranteed. We’ll try our best.

  • After 6 hours: Likely already packed or shipped. If shipped, you’ll need to follow our standard return process.

We cannot modify orders after shipment (e.g., change shipping address). Please double‑check your cart before clicking “Place Order.”

Q20: Will I receive an order confirmation?

A: Yes. Immediately after successful payment, you’ll receive a confirmation email from marga.trading.amz@gmail.com containing your order number, item list, shipping address, and total paid. If you don’t see it within 10 minutes, check your spam/junk folder. If still missing, contact us – your order may not have gone through.

Q21: How can I track my order?

A: Once your order ships (typically 1–2 business days after placement), you’ll receive a shipment confirmation email with a tracking number and carrier link. You can also track your order at any time by:

  • Logging into your Account and clicking “Order History”

  • Using the “Track Order” link in our website footer (enter order number + email)

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

Q22: What if I never received my order confirmation or tracking?

A: First, check your spam folder. If it’s not there, please email marga.trading.amz@gmail.com with your name and the email address used at checkout. We’ll look up your order and resend the confirmation. Do not assume your order failed – sometimes emails are blocked by overly aggressive spam filters.

5. Payments & Security {#payments-security}

Q23: What payment methods do you accept?

A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. We also accept Apple Pay (on iPhone, iPad, Mac) and Google Pay (on Android). We do not accept PayPal, cash, checks, money orders, wire transfers, or cryptocurrency at this time.

Q24: Is it safe to enter my credit card information on your website?

A: Absolutely. We use Stripe – the world’s leading payment processor trusted by Amazon, Salesforce, and millions of other companies. Stripe provides:

  • 256‑bit SSL encryption (bank‑level security)

  • PCI DSS Level 1 compliance (highest security standard)

  • Tokenization – your full card number never touches our servers. We only store a meaningless token.

  • Fraud detection – machine learning algorithms block suspicious transactions in real‑time.

You are safer buying a $5 t‑shirt from Amber Hearth than you are using an ATM or paying at a gas station.

Q25: Do you store my credit card information?

A: No. We do not store your full card number anywhere. If you choose to “save” a card for future purchases, Stripe stores a token (a random string of characters) that can only be used with your account. Even if our database were breached, attackers would find only useless tokens, not real card numbers.

Q26: Why was my card declined?

A: Common reasons include:

  • Insufficient funds

  • Incorrect CVV or expiration date

  • Billing address mismatch (enter the exact ZIP code your bank has on file)

  • Card not enabled for online or international transactions (call your bank)

  • Daily spending limit exceeded

  • Fraud block (your bank’s algorithm flagged our transaction as suspicious)

If your card is declined, try a different payment method (Apple Pay or Google Pay often work when cards don’t). If problems persist, email us – we can check Stripe’s decline code to help diagnose.

Q27: Do you charge sales tax?

A: We collect sales tax for orders shipped within Utah (our home state) as required by law. For orders shipped to other U.S. states, we may collect tax if we have economic nexus in that state (based on sales volume thresholds). For international orders, you are responsible for any import duties, VAT, or GST – we do not collect these at checkout unless required by local law (e.g., VAT for UK/EU orders over a certain threshold). Taxes, if applicable, will be clearly displayed at checkout before you confirm payment.

Q28: Can I get an invoice for my purchase?

A: Yes. Your order confirmation email serves as a receipt. If you need a formal invoice (for business reimbursement, tax purposes, etc.), email marga.trading.amz@gmail.com with your order number. We’ll generate a PDF invoice within 1 business day.

6. Shipping & Delivery {#shipping-faq}

Q29: How long does shipping take?

A: Shipping times depend on your location and the shipping method selected at checkout.

Destination Standard Shipping Expedited Shipping
USA (contiguous 48 states) 3–7 business days 1–3 business days
Alaska / Hawaii 5–10 business days 2–5 business days
Canada 5–10 business days Not available
United Kingdom 6–12 business days Not available
Australia / New Zealand 7–14 business days Not available
European Union 6–12 business days Not available
Other international 10–20 business days Not available

Please note: These are estimates, not guarantees. Carriers may experience delays during holidays, severe weather, or unexpected events. Processing time (1–2 business days) is separate from shipping time.

Q30: Do you offer free shipping?

A: Yes! We offer free standard shipping on all orders over $50 shipped within the contiguous United States. The $50 threshold is calculated after discounts but before taxes. Free shipping does not apply to expedited shipping, international orders, or orders shipped to Alaska/Hawaii (though we offer discounted rates).

Q31: How much does shipping cost?

A: Shipping costs are calculated in real‑time at checkout based on:

  • Total weight of your order (each t‑shirt weighs approximately 8–10 oz)

  • Destination ZIP/postal code

  • Selected shipping method

Typical costs (USA):

  • 1–2 shirts: $4.99 standard

  • 3–5 shirts: $6.99 standard

  • 6–10 shirts: $8.99 standard

  • 10+ shirts: Calculated by weight

Expedited shipping (UPS/FedEx) starts at $12.99 for 1–2 shirts.

Q32: Do you ship internationally?

A: Yes! Amber Hearth ships to over 40 countries, including Canada, UK, Australia, New Zealand, most of Europe (EU), Japan, South Korea, and more. At checkout, enter your address – if we ship to your country, shipping options will appear. If your country is not listed, please email us – we may be able to add it.

Important for international customers: You are responsible for any customs duties, import taxes, or brokerage fees. These are not collected by Amber Hearth and vary widely by country. We recommend checking with your local customs office before ordering.

Q33: Can I ship to a PO Box or APO/FPO address?

A: Yes for PO Boxes within the USA (via USPS). We also ship to APO/FPO/DPO military addresses. Please use the correct address format and allow extra time (10–20 business days) for military mail processing. For PO Boxes, we cannot use expedited shipping (UPS/FedEx don’t deliver to PO Boxes).

Q34: My tracking says “delivered” but I didn’t receive the package. What do I do?

A: First, don’t panic. Follow these steps:

  1. Check around your property – behind bushes, under doormats, with neighbors, or with your building’s front desk/leasing office.

  2. Wait 2–3 business days – Carriers sometimes mark packages “delivered” early to meet performance metrics, then deliver the next day.

  3. Contact the carrier – Use the tracking number to file a missing package claim.

  4. Contact us – Email marga.trading.amz@gmail.com with your order number. We will:

    • Verify the shipping address

    • Open a trace with the carrier

    • If the carrier confirms delivery to the correct address, we cannot refund or replace (per our policy, risk of loss passes to you upon delivery to carrier). However, we will do our best to help.

Note: For security reasons, we cannot refund orders marked “delivered” unless the carrier admits error. Please ensure your shipping address is secure.

Q35: What if my package arrives damaged?

A: We’re sorry! Please take clear photos of the damaged package and the damaged product, then email them to marga.trading.amz@gmail.com within 14 days of delivery. Include your order number. We will:

  • Offer a full refund or free replacement

  • Provide a prepaid return label (if we need the damaged item back – often we’ll tell you to keep it)

Do not throw away the damaged item until we advise you.

7. Returns, Refunds & Exchanges {#returns-faq}

Q36: What is your return policy?

A: We offer a 30‑day return window for most products (60 days for defects, 14 days for shipping damage). Items must be unworn, unwashed, and in original condition. Return shipping is paid by you unless the return is due to our error (wrong item, defect, damage). Refunds are issued to your original payment method or as store credit (with a 5% bonus). Clearance/final sale items are non‑returnable.

For full details, please read our Refund and Return Policy page.

Q37: How do I start a return?

A: Easy. Email marga.trading.amz@gmail.com with:

  • Your order number

  • Which item(s) you want to return

  • Reason for return

  • Preferred resolution (refund, store credit, exchange)

We will reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and return instructions. Do not mail anything back before receiving an RMA – unauthorized returns will be refused.

Q38: How long does it take to get a refund?

A: After we receive your return, allow 3–7 business days for inspection and processing. Refunds to credit/debit cards then take an additional 2–7 business days to appear on your statement (depends on your bank). Store credit is issued within 24 hours of approval. Total time from mailing your return to seeing money back: typically 7–14 days.

Q39: Can I exchange an item for a different size or design?

A: Yes! Exchanges are handled through the return process. You return the original item (you pay return shipping unless our fault), and once received, we ship the replacement at no additional shipping cost. For faster service, you can also return for store credit (with 5% bonus) and immediately place a new order for the correct size.

Q40: What if I received the wrong item?

A: Our mistake – we’ll fix it immediately. Email marga.trading.amz@gmail.com with your order number and a photo of what you received. We will:

  • Ship the correct item to you at no charge

  • Provide a prepaid return label for the wrong item (or tell you to keep it)

  • If the correct item is out of stock, we’ll offer a full refund

You will not pay any shipping costs for our error.

Q41: What is considered a defect?

A: A manufacturing defect includes:

  • Holes in the fabric (any size)

  • Print completely missing or severely misaligned (>1 inch)

  • Print peeling, cracking, or flaking after first gentle wash

  • Wrong size tag vs. actual measured size

  • Stains that do not wash out

Not defects:

  • Slight color variation between screen and actual product (monitor calibration varies)

  • Loose threads (trim them)

  • 1–3% shrinkage after washing (normal for cotton)

  • Wrinkles from packaging (iron or steam)

  • Minor print misalignment (<0.5 inch – normal for handmade garments)

If you believe you have a defect, send photos to marga.trading.amz@gmail.com. We’ll evaluate and make it right.

8. Account & Website {#account-website}

Q42: How do I create an account?

A: Click the “Account” icon (top right of any page), then “Create Account.” Enter your email address and choose a password. You can also sign up during checkout. It’s free and takes less than a minute.

Q43: I forgot my password. How do I reset it?

A: On the login page, click “Forgot Password.” Enter your email address, and we’ll send a password reset link. If you don’t see the email within 5 minutes, check your spam folder. Still missing? Contact us at marga.trading.amz@gmail.com.

Q44: How do I delete my account?

A: Email marga.trading.amz@gmail.com from the email address associated with your account and request deletion. We will delete your personal information within 30 days, subject to any legal retention requirements (e.g., we may keep order records for tax purposes but anonymize them).

Q45: The website is not loading properly. What should I do?

A: Try these steps:

  • Clear your browser cache and cookies

  • Try a different browser (Chrome, Firefox, Safari, Edge)

  • Disable ad blockers or privacy extensions (they sometimes interfere)

  • Try incognito/private mode

  • Check our social media pages to see if others are reporting an outage

If the problem persists, email us with a screenshot and description of the issue.

Q46: Does your website use cookies?

A: Yes. We use cookies to:

  • Keep you logged in (if you have an account)

  • Remember items in your shopping cart

  • Analyze website traffic (anonymously)

  • Personalize your experience (e.g., showing recently viewed items)

You can disable cookies in your browser settings, but some features (like cart persistence) may not work correctly. We do not use cookies for cross‑site tracking or selling your data. See our Privacy Policy for details.

9. Promotions & Discounts {#promotions}

Q47: How do I get coupon codes?

A: We offer coupons through:

  • Email newsletter – Sign up at the bottom of any page. Subscribers receive a 10% off welcome code and exclusive flash sales.

  • Loyalty points – Redeem points for $5, $10, or $20 off.

  • Seasonal sales – Black Friday, Cyber Monday, Back to School, etc.

  • Social media giveaways – Follow us on Instagram and Facebook.

We do not send unsolicited coupon codes via text message. Beware of scams.

Q48: Can I use multiple coupon codes on one order?

A: Only one coupon code per order. However, coupon codes stack with:

  • Loyalty point redemptions (points are not a coupon code)

  • Bulk discounts (automatically applied)

  • Free shipping offers (if you meet the threshold)

If you have a coupon code and also want to use loyalty points, apply the coupon code first, then redeem points at checkout.

Q49: Why was my coupon code not applied?

A: Common reasons:

  • Code expired (check the expiration date)

  • Code is for specific products only (e.g., “new arrivals”)

  • Your order total doesn’t meet the minimum purchase requirement

  • You already used the code (one‑time use)

  • Code cannot be combined with another active promotion (e.g., clearance items)

If you believe the code should work, email us with the code and your cart total – we’ll help.

10. International Orders {#international-faq}

Q50: Do you ship to my country?

A: We ship to over 40 countries. The best way to check is to add items to your cart, proceed to checkout, and enter your address. If your country appears in the dropdown menu, we ship there. If not, please email marga.trading.amz@gmail.com – we’re always adding new destinations.

Q51: How much are customs fees and import duties?

A: We cannot predict customs fees – they vary by country and are determined by your local customs authority. Generally, fees apply when the order value exceeds a de minimis threshold (e.g., $800 for USA – but USA has no customs fees for personal imports under $800; Canada’s threshold is CAD $20–$40; UK threshold is £135; EU thresholds vary). You are responsible for all customs, duties, taxes, and brokerage fees. Amber Hearth does not collect these at checkout (except where required by law, such as VAT on UK orders under £135). Please check with your local customs office before ordering.

Q52: How long does international shipping take?

A: Typical delivery times (after processing):

  • Canada: 5–10 business days

  • UK: 6–12 business days

  • Australia: 7–14 business days

  • EU: 6–12 business days

  • Other: 10–20 business days

These are estimates. Customs clearance can add days or even weeks if your package is selected for inspection. We have no control over customs delays.

Q53: Can I return an international order?

A: Yes, but return shipping costs are high (often $15–$30). For change‑of‑mind returns, we recommend keeping or gifting the shirt – it’s cheaper than shipping back. For defective or wrong items, we will cover return shipping up to $15. Email us first for instructions.

11. Wholesale & Partnerships {#wholesale}

Q54: Do you offer wholesale pricing for businesses?

A: Yes! We work with:

  • Retail stores (boutiques, gift shops)

  • Event organizers (concerts, festivals, fundraisers)

  • Corporations (employee swag, promotional giveaways)

  • Sports teams, clubs, and schools

Wholesale requirements: Minimum 24 pieces per design (mix‑and‑match across sizes). Pricing starts at $3.50–$5.00 per shirt depending on quantity and design complexity. We also offer blank shirts (no print) for even lower prices. Email marga.trading.amz@gmail.com with “Wholesale Inquiry” in the subject line, and include your business name, tax ID (if applicable), and estimated quantity.

Q55: Can I become an affiliate or influencer partner?

A: Absolutely. Our affiliate program offers 10% commission on every sale referred through your unique link. You’ll get a dashboard to track clicks, sales, and earnings. Payouts are monthly via Stripe or PayPal (minimum $50). Sign up through our website footer (“Affiliate Program”) or email marga.trading.amz@gmail.com for more information.

Q56: I’m an artist. Can I submit designs to Amber Hearth?

A: Yes! We’re always looking for fresh, original artwork. If we accept your design, you’ll receive:

  • A one‑time licensing fee ($50–$200 depending on complexity)

  • Or royalty of $0.50–$1.00 per shirt sold (paid quarterly)

  • Credit line on the product page (if you wish)

Email high‑resolution samples (watermarked) to marga.trading.amz@gmail.com with “Artist Submission” in the subject line. Please review our artist guidelines on the “Collaborate” page (link in footer).

12. Sustainability & Ethics {#sustainability}

Q57: Is Amber Hearth environmentally friendly?

A: We’re committed to reducing our environmental footprint. Current initiatives:

  • Water‑based inks – Our DTG inks are non‑toxic and require less water than traditional screen printing.

  • Recycled packaging – All polybags are made from 30% post‑consumer recycled plastic. Cardboard boxes are 100% recyclable.

  • On‑demand printing – We print most shirts only after you order, reducing waste from overproduction.

  • Energy‑efficient equipment – Our printers use 40% less energy than older models.

We’re working toward carbon‑neutral shipping and 100% sustainable fabrics by 2026.

Q58: Are your products made ethically?

A: Yes. We audit all our blank suppliers to ensure compliance with:

  • No child or forced labor

  • Fair wages (above local minimum wage)

  • Safe working conditions

  • Reasonable working hours

Our primary supplier holds WRAP, BSCI, and Sedex certifications. If you’d like to see our supplier code of conduct, email us and we’ll share it.

13. Technical & Troubleshooting {#technical}

Q59: The checkout page is not working. What should I do?

A: Try these fixes:

  • Refresh the page and try again.

  • Clear your browser cache and cookies.

  • Disable ad blockers or browser extensions.

  • Try a different browser or device.

  • Use incognito/private mode.

If the issue persists, take a screenshot and email marga.trading.amz@gmail.com. Include your browser name and version, operating system, and any error message.

Q60: I didn’t receive an email confirmation. Did my order go through?

A: Not necessarily. First, check your spam folder. If it’s not there, check your bank or credit card statement for a pending charge. If you see a pending charge but no confirmation email, email us immediately – your order may be stuck in our system. If you see no pending charge, your order likely failed; please try again.

Q61: Can I place an order by phone?

A: No. For security reasons (and to keep our prices low), we only accept orders through our website. Our phone line is for customer support only – we cannot take payment information over the phone. Please order online at amberhearth.shop.

14. Customer Support {#support-faq}

Q62: How do I contact customer support?

A:

  • Email (fastest): marga.trading.amz@gmail.com – we typically reply within 2–4 hours, often faster.

  • Phone: +84814592700 – Monday–Friday, 9 AM–6 PM Mountain Time.

  • Mail: 7533 S Center View Ct Ste R, West Jordan, UT, 84084 (for written correspondence only – do not send returns here without authorization).

Q63: What are your customer support hours?

A:

  • Email support: 7 days a week, 365 days a year. We monitor emails even on holidays (though response may be slower on major holidays).

  • Phone support: Monday–Friday, 9 AM–6 PM Mountain Time. Closed Saturday, Sunday, and major US holidays.

Q64: How quickly will you respond to my email?

A: Our average response time is 2.2 hours during business hours and 6 hours overnight/weekends. For urgent issues (e.g., wrong address, immediate cancellation), please call us if within phone hours, or put “URGENT” in your email subject line.

Q65: Do you offer live chat?

A: Not currently. We’ve found that email and phone provide the best service quality. We may add live chat in the future.

15. Legal & Privacy {#legal-privacy}

Q66: How do you protect my personal information?

A: We take privacy seriously. Our practices include:

  • Encrypted connections (SSL) for all data transmission

  • No selling or renting your personal information to third parties

  • Limited employee access to customer data (only support and fulfillment teams)

  • Secure servers with firewalls and intrusion detection

See our Privacy Policy for full details.

Q67: Can you delete my personal data?

A: Yes. Under GDPR, CCPA, and other privacy laws, you have the right to request deletion of your personal information. Email marga.trading.amz@gmail.com with “Data Deletion Request” in the subject line. We will verify your identity and delete all non‑transactional data within 30 days (order records may be retained for tax/legal reasons but anonymized).

Q68: Do you sell my email address to spammers?

A: Absolutely not. That would destroy our reputation and violate our values. We only use your email to:

  • Send order confirmations and shipping updates

  • Respond to customer support inquiries

  • Send promotional emails only if you opted in (and you can unsubscribe anytime)

We will never sell, rent, or trade your email address.

Q69: What is your dispute resolution process?

A: Our Terms and Conditions require binding individual arbitration for most disputes, rather than court lawsuits or class actions. This keeps legal costs down for everyone. However, small claims court is still an option for claims under $5,000. Please read Section 18 of our Terms for complete details.

Still Have Questions?

We’re here for you. If your question wasn’t answered above, please reach out:

📧 marga.trading.amz@gmail.com – Include “FAQ Question” in the subject line
📞 +84814592700 – Monday–Friday, 9 AM–6 PM Mountain Time

We typically respond to emails within 2–4 hours. Thank you for choosing Amber Hearth – we look forward to serving you!