Contact us

We’re Here to Help – Reach Out Anytime

At Amber Hearth, your satisfaction isn’t just important – it’s everything. Whether you have a question about a product, need assistance with an order, want to provide feedback, or simply want to say hello, our dedicated customer support team is ready and eager to assist you.

Quick Contact Information

Primary Contact Methods

Email Support – Our Recommended Channel

Email is the fastest and most efficient way to reach us. Our customer support team monitors the inbox constantly and typically responds within 2–4 hours during business hours (often faster!).

When emailing us, please include:

• Your full name

• Order number (if applicable)

• Detailed description of your question or issue

• Any relevant photos (for product defects, shipping damage, etc.)

• Your preferred resolution (if you have one)

Send all inquiries to: marga.trading.amz@gmail.com

Common Email Inquiry Templates

For Order Status:

Subject: Order Status Inquiry – [Your Order Number]

Dear Amber Hearth Team,

I placed order #[number] on [date]. Could you please provide an update on 
its status and estimated delivery date?

Thank you,
[Your Name]

For Returns/Refunds:

Subject: Return Request – [Your Order Number]

Dear Amber Hearth Team,

I would like to request a return/refund for order #[number] because 
[brief explanation – wrong size, defective product, changed mind, etc.].

Please advise on the next steps.

Thank you,
[Your Name]

For Product Questions:

Subject: Product Question – [Product Name/Link]

Dear Amber Hearth Team,

I'm interested in [specific product] and had a few questions before ordering:
1. [Question 1]
2. [Question 2]
3. [Question 3]

Thank you for your help!
[Your Name]

For Wholesale/Bulk Inquiries:

Subject: Wholesale Inquiry – [Your Business Name]

Dear Amber Hearth Team,

I represent [business name] and am interested in placing a bulk order of 
[quantity] t-shirts. Could you please share your wholesale pricing, 
minimum order quantities, and customization options?

Thank you,
[Your Name]
[Your Phone Number]

Phone Support – Speak With a Real Human

Prefer to talk to someone directly? We understand. Our phone lines are open during regular business hours (Mountain Time).

Phone Number: +84814592700

Hours of Operation:

• Monday – Friday: 9:00 AM – 6:00 PM Mountain Time

• Saturday: Closed (email support available)

• Sunday: Closed (email support available)

• Major US holidays: Closed

Important Notes:

• Please have your order number ready before calling (if applicable)

• For complex issues, email is often more efficient as we can share photos/documents

• If you reach voicemail, please leave a clear message with your name, phone number, order number (if applicable), and the best time to return your call. We typically respond within 2 business hours.

Mail Correspondence

For formal correspondence, legal documents, or if you simply prefer traditional mail, you can reach us at:

Amber Hearth
Attn: Customer Service
7533 S Center View Ct Ste R
West Jordan, UT, 84084
United States

Please note:

• Mail delivery times vary (typically 3–7 business days within the US)

• For time-sensitive issues, please use email or phone

• Do NOT send cash or personal checks through mail (we cannot accept them)

• Product returns should follow our Return Policy instructions (see Returns page) – do NOT send returns to this address unless specifically instructed

Frequently Asked Contact Scenarios

Scenario 1: I haven’t received my order yet

First: Check your order confirmation email for tracking information. Most delays are visible through the carrier’s tracking portal.

Still stuck? Email us at marga.trading.amz@gmail.com with your order number and “DELAYED ORDER” in the subject line. We’ll investigate immediately and provide updates within 2–4 hours.

Scenario 2: My product arrived damaged or defective

We’re truly sorry! Please email photos of the damage/defect to marga.trading.amz@gmail.com along with your order number. We’ll process a replacement or refund within 24 hours – no need to return the damaged item (unless requested).

Scenario 3: I received the wrong item

Mistakes happen very rarely, but when they do, we fix them fast. Email marga.trading.amz@gmail.com with:

• Your order number

• Photo of what you received

• Description of what you actually ordered

We’ll ship the correct item immediately and often let you keep the wrong one at no charge.

Scenario 4: I need to change or cancel my order

Time is critical! We process orders extremely quickly (often within 1–2 hours).

• Within 1 hour of placing order: High chance we can modify/cancel. Call or email immediately.

• After 2+ hours: Your order may already be in production or shipped. We’ll do our best, but cannot guarantee changes.

Scenario 5: I have a question about sizing

Visit our website’s Size Guide (link in footer) for detailed measurements. Still unsure? Email us with:

• Your height and weight

• Your usual t-shirt size and brand preferences

• Whether you prefer fitted or loose styles

Our team has deep knowledge of how our shirts fit and can provide personalized recommendations.

Scenario 6: I want to collaborate or partner with Amber Hearth

We’re always excited to explore partnerships with:

• Influencers & content creators (affiliate program)

• Artists & designers (licensing opportunities)

• Businesses (corporate gifts, event merchandise, team apparel)

• Non-profits (fundraising partnerships)

Email marga.trading.amz@gmail.com with “PARTNERSHIP INQUIRY” in the subject line and a detailed description of your proposal.

Scenario 7: I have a complaint or negative feedback

We take all feedback seriously – even the critical kind. If you’re unhappy with any aspect of your Amber Hearth experience, please give us the opportunity to make it right. Email marga.trading.amz@gmail.com with “FEEDBACK” in the subject line. We promise to:

• Read your message carefully

• Investigate thoroughly

• Respond with a genuine apology if warranted

• Offer a fair resolution

• Use your feedback to improve

Response Time Guarantee

We are proud of our customer support speed. Here are our guaranteed response times:

Note: Response times may be slightly longer during peak holiday seasons (Black Friday, Christmas, etc.). We appreciate your patience during these busy periods.

Before Contacting Us – Try Self-Service First!

Many common questions can be answered instantly without waiting for a response. Check these resources first:

1. Order Tracking

Visit our website → Click “Track Order” in the footer → Enter your order number and email

2. FAQ Section

We’ve compiled answers to the 50+ most common questions. Chances are, your question is answered there.

3. Shipping Policy

Everything you need to know about domestic and international shipping times, costs, and carriers.

4. Returns & Refunds

Clear, step-by-step instructions for returns, exchanges, and refunds.

5. Size Guide

Detailed measurements for all our products (chest width, body length, sleeve length, etc.).

Escalation Process – What If I’m Not Satisfied?

We strive to resolve every issue on the first contact. However, if you feel your concern hasn’t been adequately addressed, you may request escalation:

Level 1: Customer Support Agent (initial contact)
Level 2: Customer Support Supervisor (ask your agent to escalate)
Level 3: Customer Experience Manager (final internal resolution)
Level 4: Founder/CEO (for extraordinary circumstances only)

To request escalation, simply reply to your existing email thread and write: “Please escalate this issue to a supervisor.” We will respond within 24 hours with next steps.

Privacy & Data Protection

When you contact us, we collect only the information necessary to assist you. We never sell, rent, or share your personal information with third parties for marketing purposes. All communications are encrypted and stored securely. For complete details, please review our Privacy Policy.

We Speak Your Language

Our customer support team is fluent in English and can provide basic assistance in Spanish, French, and German upon request (translation tools may be used for complex issues in non-English languages).

Scam Alert – Protect Yourself

Unfortunately, scammers sometimes impersonate legitimate businesses. Please be aware:

Amber Hearth will NEVER:

• Call or email asking for your credit card number (we already have it on file through Stripe’s secure system)

• Ask you to pay via wire transfer, Western Union, cryptocurrency, or gift cards

• Request your password or account login details

• Send unsolicited links asking you to “verify” your account

If you receive suspicious communication claiming to be from Amber Hearth:

• Do NOT click any links

• Do NOT provide any personal information

• Forward the message to marga.trading.amz@gmail.com

• Delete the message immediately

Our only official contact channels:

• Email: marga.trading.amz@gmail.com

• Phone: +84814592700

• Website: amberhearth.shop

We Value Your Feedback

Every email, phone call, and message helps us improve. After your issue is resolved, you may receive a brief satisfaction survey (optional). Please take 30 seconds to share your experience – it truly helps us serve you better.

Thank You for Choosing Amber Hearth

Whether you’re a first-time customer or a loyal fan who’s been with us for years, we appreciate your business and your trust. Don’t hesitate to reach out – we’re here for you.

Contact us today at:
📧 marga.trading.amz@gmail.com
📞 +84814592700

We look forward to hearing from you!